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Terms and Conditions

1. Acceptance

By creating an account, placing an order, generating a shipping label, accepting a package, or requesting a repair with Dental Handpieces Services Center Inc. ("Seller"), the customer ("Customer") acknowledges and agrees to the following terms and conditions.

2. Definitions

  • Customer: The party submitting a purchase order, which is confirmed by the Seller and subject to these terms and conditions.
  • Seller: Dental Handpieces Services Center Inc.
  • Purchase Order: Any purchase order, electronic order, repair order, or other order submitted by the Customer and confirmed by the Seller.

3. Liability and Indemnification

3.1. Limitation of Liability

The Seller’s liability to the Customer for any claim, including negligence, shall not exceed the purchase price of the product or service giving rise to the claim. Under no circumstances shall the Seller be liable for any special, indirect, incidental, or consequential damages, even if advised of their possibility, arising from the sale, delivery, non-delivery, servicing, use, or loss of the product.

3.2. Indemnification

To the maximum extent permitted by law, the Customer shall indemnify, defend, and hold harmless the Seller, its affiliates, agents, employees, officers, and shareholders ("Indemnitees") from all costs, liabilities, losses, claims, damages, penalties, and expenses, including attorney fees, arising from:

  1. Customer’s negligence or willful misconduct.
  2. Use, ownership, modification, maintenance, transfer, transportation, or disposal of the product.
  3. Violation of federal, state, or local laws or regulations, including those governing product safety, labeling, packaging, and labor practices.

The Customer waives any rights of contribution or indemnity against the Seller and the Indemnitees.

3.3. Indemnity Process

If indemnification is required, the following process applies:

  1. Notification: The Customer must notify the Seller within 30 days of the triggering event, providing written documentation detailing the claim, supporting evidence, and incurred expenses.
  2. Review: The Seller has 30 days to review the claim and determine if it falls under indemnification.
  3. Negotiation: Both parties may negotiate the validity and amount of indemnification.
  4. Resolution: A written agreement is required, signed by both parties, specifying payment terms.
  5. Payment: If payment is not made within 15 days of the signed resolution, the agreement is null and void.

4. Importance of Properly Functioning Handpieces

All repair facilities and offices must confirm that handpieces are in proper working condition before use on patients. The Seller does not guarantee compliance with international standards for handpieces repaired with OEM or non-OEM parts. Customers are solely responsible for ensuring proper functionality.

Handpiece users must not:

  • Improperly sterilize or cool handpieces.
  • Operate handpieces at incorrect air pressure levels.
  • Use burs that are not fully inserted and locked.
  • Use handpieces with wobbling burs or improperly locking burs.
  • Operate a handpiece that runs excessively hot or makes unusual noises.

The Seller assumes no responsibility for handpieces after they leave its facility in working order.

5. Repairs

5.1. Shipping Label Usage

Customers using the Seller’s shipping label must adhere to the following terms:

  1. Retain a copy of the tracking number. The Seller is not responsible for lost shipments until they arrive at its office.
  2. Do not send handpieces in paper envelopes. Use a small box or bubble mailer and ensure secure packaging.
  3. Generate a new shipping label for each shipment. Duplicate labels may result in lost packages.
  4. Expect delivery within 3-5 business days. Customers needing faster turnaround should use an alternative shipping method.

5.2. Repair Process

The Seller will complete repairs to the best of its ability. If a repair is not possible, the Customer will be notified and offered a replacement option, with no obligation to accept it.

  • If the Customer does not request an estimate before repair, the Seller will proceed as necessary.
  • Payment is required in full before repaired handpieces are returned to the Customer.

6. Warranties

The Seller provides a 6-12 month warranty on all handpiece repairs completed in its facility. Warranties apply only to the specific parts installed during the repair. If a warranty claim is submitted and the handpiece requires additional repairs beyond the warrantied parts, or if the claim falls outside the warranty period, the Customer will receive a repair estimate.

7. Technical Advice or Assistance

Upon request, the Seller may provide technical advice at its sole discretion. Such advice is given as an accommodation and carries no liability. The Customer assumes all risks associated with using any technical guidance provided by the Seller.

These Terms and Conditions govern all transactions between the Customer and Dental Handpieces Services Center Inc. and supersede any prior agreements. By proceeding with a purchase, repair, or service request, the Customer acknowledges and agrees to these terms in full.